| Issue ID | 1500733 |
| Internal NHTSA # | 11132034 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | E550 |
| Model Year | 2007 |
| File date | 25/09/18 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | I wish to report an issue with the air-matic suspension on my 2007 mercedes benz e550. I had the air struts replaced a few years ago with mercedes benz parts at the dealership and have driven approximately 16,000 miles since replacement without accident. The car has 36,000 miles currently and is driven exclusively in town, on paved roads, and garaged at home. On september 25, 2018 the strut on the front left (driver side) catastrophically failed causing the car to pull hard to the right as the front left dropped violently. I have contacted mercedes benz usa to report this issue for their investigation. My current information is the strut experienced an internal failure as reported by the mechanic, but would need further investigation to determine exact root cause. My concern is that this part failed suddenly without warning and if i were not traveling at a low rate of speed (approximately 30 mph), the outcome could have been far worse. I feel that given the low miles, newness of the part, and sudden failure, this could be an indication of a more serious issue with manufacture of this component and should be further investigated. |
| Vehicle Mileage at Failure | 36000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | COLORADO SPRINGS, CO |
| VIN pattern | WDBUF90X07XXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |